So what's next?

When should I expect to receive my order?

  1. Group-buy Handcrafting timeline: It usually take us around 10-60 days to product one batch of keycap, depend on the design. We state it very clear in the product description.
  2. Regular buy Handcrafting timeline: It takes 20 days to produce any keycap belong to this type of buying.
  3. Shipping timeline: depending on your location it would take around 2-4 weeks.
  4. We may ship it sooner or later. If there is any delay in the process, we will inform with you immediately.

What is Jelly Key return/ refund policy?

  • All of our product is One on One replacement. So please contact us if you feel need to. As long as it is a win-win solution, we are happy to replace you with a new one.
  • We do ask for returning the replaced keycap, an we will cover your shipping cost
  • Within 5 days after the GB closed, feel free to contact us and get your refund. After that time, please contact us if you feel really need to.
  • Replacement timeline: depends, we will discuss about that one to one with you.
  • Side note: We are a small studio with many one off product, we won't able to sell it if you cancel your order in the last minutes.
  • Replacement timeline: depends, we will discuss about that one to one with you.